of Salzburger Marionettentheater Gesellschaft m.b.H.
Schwarzstraße 24, 5020 Salzburg
Provincial Court (Landesgericht) of Salzburg, commercial register number FN 63151w
The following General Terms and Conditions of Business (GTC) apply to all business relations established between the customer, on the one hand, and Salzburger Marionettentheater Gesellschaft m.b.H., on the other hand, on the basis of the acquisition of admission tickets (“Tickets”) for shows in/of the Salzburg Marionette Theatre or of merchandise, services or vouchers (“Products”) through the (online) shop of the Salzburg Marionette Theatre. The decisive version shall be the GTC as amended upon conclusion of the contract from time to time. Even if they are known, any GTC which deviate from, are contrary to or supplement the present ones shall not become part of the contract unless the organiser expressly agreed in writing that they shall apply. The organiser hereby expressly objects to any GTC of the customer. The customer will be notified of any changes to the GTC and these will be deemed agreed unless the customer objects in writing to the changed GTC within 14 days; the significance of remaining silent will expressly be pointed out to the customer in the notification.
In accordance with sec. 5a (1) of the Austrian Consumer Protection Act (Konsumentenschutzgesetz, KSchG) and with sec. 4 para. 1 of the Austrian Distance and Off-Premises Transactions Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG), the organiser provides the customer with the following information to the extent this can already be done within the scope of the GTC:
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day when the article of merchandise or the order confirmation were sent to you (= acceptance of your offer). To exercise the right of withdrawal, you have to inform us, Salzburger Marionettentheater Gesellschaft m.b.H., Schwarzstraße 24, 5020 Salzburg, E: firstname.lastname@example.org, T: +43 662 87 24 06, F: +43 662 88 21 41 of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website [www.marionetten.at]. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the merchandise back or you have supplied evidence of having sent back the merchandise, whichever is the earliest. You shall send back the merchandise received or hand it over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the merchandise before the period of 14 days has expired. You will have to bear the direct cost of returning the merchandise. You are only liable for any diminished value of the merchandise resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the merchandise.
If the organiser provides links on its website or in its webshop (“Platform”) permitting access to online services of third persons, the organiser shall not be responsible for the third-party contents contained there. The organiser does not adopt the linked contents. Should any link refer you to illegal contents, please report this to email@example.com.
Unless indicated otherwise, any prize games that may be organised by the organiser will be based on the following conditions for prize games: